Samsung To Reveal ‘Galaxy Note 7’ Investigation Result Before 2016 Ends

By Jeff Harris, Posted: 11/30/16 05:10PM EST

As Samsung Electronics promised earlier, they will reveal the result of the investigation regarding the Galaxy Note 7 fiasco. This most-awaited revelation, especially for those affected, will happen before the year ends.

"We are considering all possibilities to find out the exact cause of the accidents," a Samsung official said. Since the launch back August, reports show that at least 4.3 million Galaxy Note 7 smartphones were sold globally. This number includes two million units that are on the inventory list of telecom carriers and retailers.

Industry sources reveal to Korean website The Investor, that Samsung Electronics "is expected to announce the final results of its probe into the fire-prone Galaxy Note 7 within the year." However, a specific date has yet to be announced.

Earlier, Samsung executives have shown their remorse about the problem caused by "Galaxy Note 7". Back in September, a few days even before the smartphone turned one month, Samsung Electronics President and COO Tim Baxter even issued a public apology via video message. Early this month, Samsung also took the public apology to major daily newspapers.

What Went Before

Incidents on Galaxy Note 7 were reported as early as two weeks after its release last Aug.19. Early reports include burnt battery causing it to bloat to as far as phones catching fire while charging or even when using.

Early in September, Korea's Yonhap News Agency posted that Samsung was expected to recall the just released Galaxy Note 7 after these incidents were reported. Initial conclusions point to the problematic battery that accounts for less than 0.1 percent of the total volume.

"The most important thing is the safety of our customers and we don't want to disappoint our loyal customers," said one Samsung official whose identity was withheld due to the sensitivity of the matter. The official added that they will not hide anything including announcing the result of the investigation.

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